inquiry
About cooling-off
Cooling-off is a system applied to door-to-door sales. Please note that the cooling-off system does not apply to the sale of products on this site as it is a mail-order sale that is accessed by customers.
Returns and exchanges will only be accepted in the following cases.
・Unused products
・The product delivered was different from what was ordered
・The delivered product was damaged or damaged.
・Within 7 days after the product arrives
・It is not a product that has been resized
・Not an order product
If you wish to exchange or return a product, please contact us using the inquiry form.
In addition to the product and its accessories, please also return the delivery note, etc.
*Please note that we cannot accept exchanges after 7 days of product arrival.
In some cases, refunds may be processed. Please note that refunds may take some time depending on the credit company.
Cooling-off is a system applied to door-to-door sales. Please note that the cooling-off system does not apply to the sale of products on this site as it is a mail-order sale that is accessed by customers.
Returns and exchanges will only be accepted in the following cases.
・Unused products
・The product delivered was different from what was ordered
・The delivered product was damaged or damaged.
・Within 7 days after the product arrives
・It is not a product that has been resized
・Not an order product
If you wish to exchange or return a product, please contact us using the inquiry form.
In addition to the product and its accessories, please also return the delivery note, etc.
*Please note that we cannot accept exchanges after 7 days of product arrival.
In some cases, refunds may be processed. Please note that refunds may take some time depending on the credit company.